The Like Switch
This author was an FBI agent for 20 years who was interested in how to influence people to like him and converse with him. He observes that people will like you when you make them (not you) the focus of your attention in conversation. He advises that you make “eye to eye” contact with the person, listen attentively instead of thinking about what you want to say next. One of his tips is to construct a dialogue to help the person recognize their attributes and give themselves a silent “pat on the back”. In the work force he suggests that you help people feel like they are part owners of a good idea or project and they will be more likely to own participation in it. His bottom line is that EMPATHY is the key component in genuinely caring about people. My husband was a master at conversing with people, asking them questions about their life, and expressing his concern for them. He agreed with this author that caring was about the heart not the head. A Quote by Maya Angelou states:
“I have learned that people will forget what you said , people will forget what you did, but people will never forget how you made them feel”
